We started 2025 by conducting an anonymous feedback report for our Supported Living service, surveying staff, relatives, and external professionals that collaborate with us.
Overall, the feedback indicated a strong level of satisfaction, with employees expressing fulfilment in their roles, families demonstrating confidence in the care being delivered, and professionals crediting the reliability of our service.
Here are some of the highlights:
Staff
- “I feel it would be difficult to improve anything about my work experience. I feel it’s a happy service, with a family environment which I can see in the amazing people I’m lucky enough to be supporting and watch them grow into amazing individuals.”
- “It has been excellent experience. Since I have been with idem living, they have always provided the right tools and development.”
- “What I enjoy the most is to see the people I support smiling and enjoying life. Building strong working relationships with the people I support, and other staff members.”
- “They are a company that actually support their staff if needed, with approachable management that listens and are proactive themselves. I feel idem living are very much person centred, which has been implemented by management and has grown through staff teams.”
- “When you have a good manager in Becky who is very much hands on and approachable, it gives you trust and makes you want to go that extra mile to maintain a high standard for the people you support.”
- “I feel really lucky on a daily basis to be supporting such amazing people and I thank idem living for giving me that opportunity.”
Relatives
- “The lovely care staff in Mayfield do so much for our son.”
- “My family member is cherished.”
- “The team have done amazing. I can honestly say they have gone above and I feel we are very lucky to have such a great team.”
- “All the team do the best for my son, especially Becky and the guys at Manor View.”
- “Rob, Becky and Kyle doing all they have for my son has been amazing, they never give up on him. We are so happy with idem living.”
- “Seeing my son happy and settled and the progress that he has made and continues to make due to the care and support of his amazing staff team.”
Professionals
- “The staff team are proactive in meeting my clients’ needs and working with them to improve their independence skills. You can tell staff care for the clients and have their best interests at heart.”
- “idem living staff are fantastic with the clients and proactive in getting positive outcomes for the clients. There is no sitting around and waiting for direction from social care; they have the client at the heart of all their plans.”
Overall, the feedback from professionals, families and staff were incredibly positive, with many highlighting the dedication and care provided by the idem living team. Our Head of Adult Services, Becky Reavey, was credited throughout by staff and loved ones.
We are particularly delighted that the feedback consistently praised our person-centred approach, our dedicated PBS lead Kyle, and our transparency in communications.
Thank you to everyone who took the time to take part. Your honesty and points of constructive criticism provide us with an opportunity to reflect, learn, and implement a plan to improve our service.